FAQs

What currency are the prices do I see in the site?
All prices are in British Pound

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. Please provide an image of the damaged product when making a claim. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 

Does the artwork come with a white border?

A white border is intentionally included in the design of most of our prints, while others do not feature it. If the primary image on the website depicts a white border around the print, your ordered print will include the border. The prints don not have a white mount around the frame but rather have a white border when printed.

What is the paper thickness?

Our prints are meticulously crafted using cutting-edge printers renowned in the industry. They are produced on high-quality matte stock to enhance colour vibrancy and intricate details. We prioritize durability by opting for thicker paper weights (200gsm) to prevent creases and ripples, ensuring your artwork hangs flawlessly.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 4-7 days

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to info@thenomadprint.com. Please include your order number and address and we will be happy to assist you in any way we can.